Retail Partner FAQs.
Are there any signup fees?
With our Pay-As-You-Deliver Plan, simply select your e-commerce platform for integration and set up your account for free.
How should I prepare the order for collection?
It's completely up to you but we recommend to package the products as secure as you can to prevent any unnecessary damages.
Do you offer volume-based pricing?
We look volumes and average order values on a case-by-case basis to better serve the needs of your business, please contact us to discuss a suitable plan.
Do you have surge pricing that increases with demand?
No. What you see is what you get, we keep it simple and transparent!
Are there any charges or fees for cancellations?
No. A scheduled delivery can only be cancelled or rescheduled if a fleet partner hasn't yet been assigned.
Does your pricing include taxes (VAT)?
Our pricing is exclusive of any taxes. We will add taxes specific to your jurisdiction when taking payment.