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Retail Partner FAQs.
What are your operational hours?
We're always on. From Monday to Sunday, all year round. Our hours reflect your stores opening times as we rely on your store being open to pick up orders.
What items can be delivered or returned?
We only work with fashion-related products so, clothing, apparel, accessories and shoes.
How quick can consumers receive their order?
Once an order is ready to be collected, our Fleet Partners can deliver in as little as 60 minutes.
Are there any charges or fees for cancellations?
No. A delivery or return request can only be cancelled if a fleet partner hasn't yet been allocated.
Does Carryr use delivery or return labels?
Absolutely not, everything is done via the power of technology!
How do returns work?
On delivery completion, we will send your customers a link to the customer portal to arrange a collection — returns will go straight back to your store.
