Retail Partner FAQs.
Does your pricing include taxes (VAT)?
Our pricing is exclusive of any taxes. We will add taxes specific to your jurisdiction when deducting a delivery or return fee from your balance.
How do you ensure that deliveries aren't inconveniencing our customers?
By giving the consumer the control, it's completely up to them — not us. Plus, all deliveries are trackable and we're super easy to contact.
Are there any signup fees?
Nope, you'll get £50 credit to get you started, then simply add funds when your balance is running low.
How quick can consumers receive their order?
Once an order is ready to be collected, our Fleet Partners can deliver in as little as 60 minutes.
What items can be delivered or returned?
We only work with fashion-related products so, clothing, apparel, accessories and shoes.
Do you offer any support?
Just drop us a message at [email protected] if you need anything from signing up to delivering an order — we're here to help.