Retail Partner FAQs.
Does Carryr only deliver fashion-related products?
Yes. Carryr was created exclusively for fashion — because we love fashion and understand the importance of a great end-to-end experience.
What are your operational hours?
We're always on. From Monday to Sunday, all year round. Our hours reflect your stores opening times as we rely on your store being open to pick up orders.
Are there any charges or fees for cancellations?
No. A delivery or return request can only be cancelled if a fleet partner hasn't yet been allocated.
Do the fees increase with demand?
No. What you see is what you get, we keep it simple and transparent!
Does your pricing include taxes (VAT)?
Our pricing is exclusive of any taxes. We will add taxes specific to your jurisdiction when deducting a delivery or return fee from your balance.
How do you ensure that deliveries aren't inconveniencing our customers?
By giving the consumer the control, it's completely up to them — not us. Plus, all deliveries are trackable and we're super easy to contact.