Retail Partner FAQs.
How do returns work?
On delivery completion, we will send your customers a link to the customer portal to arrange a collection — returns will go straight back to your store.
How do my customers schedule a delivery day/time?
Upon order completion, they will be asked to log in to a customer portal to arrange a delivery day and time.
What if an item goes missing or is damaged?
Our thoughtful fleet partners maintain insurances to cover an order of up to £1,000.
Do you offer any support?
Just drop us a message at [email protected] if you need anything from signing up to delivering an order — we're here to help.
Are there any signup fees?
Nope, you'll get £50 credit to get you started, then simply add funds when your balance is running low.
What items can be delivered or returned?
We only work with fashion-related products so, clothing, apparel, accessories and shoes.