Retail Partner FAQs.
Are there any charges or fees for cancellations?
No. A scheduled delivery can only be cancelled or rescheduled if a fleet partner hasn't yet been assigned.
Do you have surge pricing that increases with demand?
No. What you see is what you get, we keep it simple and transparent!
Do you offer any support?
Just drop us a message at [email protected] if you need anything from signing up to assisting with a live order — we're here to help.
Can this be used for online-only retailers?
Yes, only if the stock is accessible within our service areas.
Can I cancel my account?
Yes. We'll be very sad to see you go but you can request a cancellation at [email protected].
What if an item goes missing or is damaged?
Our thoughtful fleet partners maintain insurances to cover an order of up to £1,000.