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Retail Partner FAQs.
Does Carryr's "FashionFlex" delivery option replace any of my current options?
We're designed to complement your current options; we excel with intra-city orders whereas others may be more suited for cross-country or international orders.
Do I need an account manager?
Nope. We've built our Retailer Portal to be easy to use with all of the features you need to help everything run smoothly for your business.
How should I prepare the order for collection?
It's completely up to you but we recommend to package the products as secure as you can to prevent any unnecessary damages.
Can I add multiple stores to my account?
Yes, as long as the store is located within our service area. If in doubt, just give us a shout!
How do returns work?
On delivery completion, we will send your customers a link to the customer portal to arrange a collection — returns will go straight back to your store.
What if an item goes missing or is damaged?
Our thoughtful fleet partners maintain insurances to cover an order of up to £1,000.
