Retail Partner FAQs.
Do I need an account manager?
Nope. We've built our Retailer Portal to be easy to use with all of the features you need to help everything run smoothly for your business.
Does your pricing include taxes (VAT)?
Our pricing is exclusive of any taxes. We will add taxes specific to your jurisdiction when deducting a delivery or return fee from your balance.
How do returns work?
On delivery completion, we will send your customers a link to the customer portal to arrange a collection — returns will go straight back to your store.
Can I withdraw my funds?
We currently don't have a feature in the retailer portal to withdraw funds — just get in touch and we'll help you out.
Do you offer volume-based pricing?
We look high volumes and high average order values on a case-by-case basis to better serve the needs of your business, please contact us to discuss if you believe that your business falls into either of these categories.
What if an item goes missing or is damaged?
Our thoughtful fleet partners maintain insurances to cover an order of up to £1,000.